Location: Warsaw

Senior Financial analyst

DiPocket Group is a European Embedded Financial Services provider, complementary to and independent from banks, offering payment and technology infrastructure to corporates, fintech and even smaller credit institutions. Use cases include, amongst others, solutions for funds disbursement, corporate purchases, employee benefits, gift cards, which DiPocket is able to offer both in the EEA and the UK.

DiPocket is currently looking for a qualified and ambitious Senior Financial analyst to join our Finance team. In this role you will play a key part in supporting our billing processes and driving improvements to enhance efficiency. Your responsibilities will include preparing various reports, conducting thorough analysis, and providing valuable interpretations of financial data. We are looking for an individual who is capable of contributing to the growth and success of our company by leveraging their expertise in financial analysis and reporting.

 

What would you do?

  • New Clients setup in the billing system.
  • Participating in month-end closing process: oversee/quality assure generation of billing files for Corporate Clients, financial reports for Accounting team.
  • Participating in the budgeting and forecasting process (in particular Card Scheme costs, cost of sales analysis).
  • Proactively identifying opportunities for cost rationalization, including sanity-checks on 3rd party billing.
  • Preparing various managerial reports tailored for internal and external stakeholders.
  • Developing and supporting reports in Tableau.
  • Continuously enhancing billing processes to streamline efficiency and effectiveness.

 

What would we expect from you?

  • Experience in financial/business analysis. (minimum 3 years), likely earned in a top tier accounting firm, in business consulting or in a blue-chip corporate environment.
  • Ability to analyze and structure large volume of data to deliver management insights.
  • Self-driven, independent thinker, with drive and ability to review and challenge established practices.
  • Team leadership skills and potential for further advancement as Company develops.
  • Strong communication and interpersonal skills.
  • Competence in writing reports and making senior management presentations.
  • Advanced knowledge of Excel, experience with SQL and Tableau would be a plus.
  • Fluent in English (both spoken and written).

 

What do we offer?

  • Annual performance and compensation reviews.
  • Opportunities for personal and professional development, ability to participate in external trainings and conferences.
  • Company events.
  • Dynamic, friendly, truly international environment.
  • Hybrid working schedule with 3 days per week at the office in Hala Koszyki and others flexible.

Customer Service Representative

What would you do?

  • Ensure excellent service standards and customer experience.
  • Handle and resolve product usage queries (payment cards, money transfers).
  • Deal directly with Customers by telephone and email.
  • Escalate requests and unresolved issues to the appropriate team members.
  • Keep records of any interaction with Customers.
  • Follow communication procedures and policies.

What would we expect from you?

  • Friendly, positive and organized person excited to help Customers.
  • Polish, English and Ukrainian language skills (upper intermediate level and higher).
  • Strong verbal communication skills along with active listening.
  • Basic MS Office software skills.
  • Experience within a call center or customer support is an advantage but not necessary.
  • Ability to work 2 night shifts per week.
  • Minimum secondary education degree.

What do we offer?

  • Annual performance and compensation reviews.
  • Excellent opportunities for personal and professional development, including participation in external trainings and conferences.
  • Dynamic, truly international environment.
  • Company and office events.
  • Hybrid working schedule with 3 days per week at the office and others flexible.