Posted time February 27, 2024 Location Warsaw Job type Full-time, Hybrid work

What would you do?

  • Ensure excellent service standards and customer experience.
  • Handle and resolve product usage queries (payment cards, money transfers).
  • Deal directly with Customers by telephone and email.
  • Escalate requests and unresolved issues to the appropriate team members.
  • Keep records of any interaction with Customers.
  • Follow communication procedures and policies.

What would we expect from you?

  • Friendly, positive and organized person excited to help Customers.
  • Polish, English and Ukrainian language skills (upper intermediate level and higher).
  • Strong verbal communication skills along with active listening.
  • Basic MS Office software skills.
  • Experience within a call center or customer support is an advantage but not necessary.
  • Ability to work 2 night shifts per week.
  • Minimum secondary education degree.

What do we offer?

  • Annual performance and compensation reviews.
  • Excellent opportunities for personal and professional development, including participation in external trainings and conferences.
  • Dynamic, truly international environment.
  • Company and office events.
  • Hybrid working schedule with 3 days per week at the office and others flexible.